Return Policy

At DealOnLenses, your satisfaction is our top priority. We offer a transparent and customer-friendly return policy for all contact lenses, prescription lenses, colored lenses, and eye care products purchased from our website.

Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Products must be unopened, unused, and in original packaging.
• Prescription contact lenses must match the prescription provided at the time of order.
• Proof of purchase (order confirmation or invoice) is required.

How to Request a Return or Exchange

1. Contact our customer support team at support@dealonlenses.com or via our Contact Us page.
2. Provide your order number, product details, and reason for return or exchange.
3. Our team will review your request and provide return instructions, including a return shipping address if applicable.
4. Pack the items securely and include all original packaging and documentation.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

• We offer exchanges for eligible products if you received the wrong item, prescription, or color.
• Contact us within 30 days to arrange an exchange. We will cover shipping costs for incorrect or defective items.

Non-Returnable Items

• Opened, used, or damaged products not due to our error.
• Custom-made or special order lenses.
• Products returned after 30 days of delivery.
• Items without original packaging or proof of purchase.

Damaged or Defective Products

• If you receive a damaged or defective product, contact us immediately with photos and order details.
• We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service for your protection.